Frequently Asked Questions

To create a BlockFi account, visit the official BlockFi website and click "Sign Up." You'll need to provide your email address, create a strong password, and verify your identity through their KYC (Know Your Customer) process. This includes submitting identification documents and personal information for regulatory compliance.

BlockFi implements multiple security measures including encryption, two-factor authentication, cold storage for crypto assets, and insurance coverage. However, like any financial platform, there are inherent risks. Always enable 2FA, use strong passwords, and only invest what you can afford to lose.

Yes, BlockFi offers mobile apps for both iOS and Android devices. You can download the app from the Apple App Store or Google Play Store. The mobile app provides the same functionality as the website, allowing you to manage your account, make transactions, and monitor your portfolio on the go.

If you can't receive your 2FA code, first check that your device's time is synchronized correctly. If using SMS, ensure you have cell service. If using an authenticator app, verify it's updated. You can also use your backup codes that were provided when you set up 2FA. If all else fails, contact BlockFi support for help.

Password reset is typically instant. After clicking "Forgot Password" and entering your email, you should receive a password reset link within a few minutes. Check your spam folder if you don't see it. The link is usually valid for 24 hours. Once you click it and create a new password, you can log in immediately.

Yes, you can update your email address through your account settings. Log in to your BlockFi account, go to Settings or Profile, and look for the option to update your email. You'll typically need to verify the new email address before the change takes effect. This helps ensure account security and prevents unauthorized changes.

BlockFi typically supports major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and various stablecoins like USDC and GUSD. The exact list of supported assets may change over time, so it's best to check the official BlockFi website or app for the most current information on available cryptocurrencies.

BlockFi has different fee structures depending on the service. Interest accounts typically don't have account fees, but trading may incur fees. Withdrawals might have network fees or limits on free withdrawals per month. Loan origination fees may apply for crypto-backed loans. Check BlockFi's fee schedule for detailed, up-to-date information.

You can contact BlockFi support through their official website's help center or support page. They typically offer email support and may have live chat options. For urgent account security issues, look for priority support channels. Always verify you're using official BlockFi contact methods to avoid scams.